# Why aren't the option's Add charge included in Orders? If you find that the Add charge is not included in orders, please check and verify that the associated add-on products (which are linked to your options) are set to **Active** and **Available on Online Store/ POS sales channels**. Inactive add-on products can cause the Add charges to not function correctly. If the add-on products are already set to active on your Online Store, the Add charge amount still does not reflect in the order, the reason could be that: * The Product Options Variant Option app might be ***conflicting with another app*** installed in your store. These conflicting apps might relate to price adjustments, discounts, cart drawers, delivery and pickup, booking, or other features that could overlap with the functionality of our app. * Additionally, ***conflicts with certain Shopify themes*** can also occur. In such cases, please reach out to us for assistance. You can send your request to our email () or message us through in-app Live Chat. By doing so, our developers can thoroughly check your store to sort out the exact causes of the conflicts and provide assistance in resolving the issues effectively. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://options-docs-v2.avisplus.io/troubleshooting/why-arent-the-options-add-charge-included-in-orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.